We are looking for a responsible, customer-focused, and operations-oriented Outlet Supervisor to oversee the daily operations of our assigned outlet and ensure smooth, efficient, and profitable service.

Key Responsibilities

• Supervise and coordinate day-to-day outlet operations to ensure smooth service.
• Lead, guide, and motivate front-of-house and support staff to maintain high service standards.
• Ensure excellent customer service and handle customer queries, feedback, and complaints professionally.
• Monitor staff attendance, grooming, discipline, and adherence to workplace standards.
• Ensure proper implementation of company SOPs, operational procedures, and service standards.
• Coordinate with kitchen, service, cashier, and management teams for efficient operations.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Assist in monitoring daily sales, cash handling, billing, and outlet closing procedures.
• Support inventory management, stock monitoring, and wastage control.
• Maintain proper cleanliness, hygiene, safety, and sanitation standards throughout the outlet.
• Monitor table setup, outlet appearance, equipment, and overall ambience.
• Assist management in achieving sales targets and controlling operational costs.
• Prepare and maintain daily operational reports, sales reports, and other required records.
• Handle staff scheduling and ensure adequate manpower during peak operating hours.
• Identify operational issues and take timely corrective actions.
• Support promotional activities, special events, and marketing initiatives when required.
• Train and coach team members on customer service, product knowledge, and operational procedures.
• Ensure compliance with company policies and applicable food safety and hospitality standards.
• Perform other operational responsibilities assigned by the management.