About the Role

AWT WorkSecure is looking for Tier-2 Network & Systems Engineers to handle technical escalations, infrastructure support, backup and recovery, network security, endpoint security and client onboarding.

The role is ideal for a hands-on IT professional who can diagnose problems, identify root causes, implement permanent solutions and work across multiple client environments.

Key Responsibilities

Handle Tier-2 technical escalations across Windows Server, Active Directory, Linux, Microsoft 365, Entra ID, networking and endpoint systems.

Troubleshoot servers, virtualisation, networks, firewalls, VPNs and complex endpoint issues.

Perform root-cause analysis and implement permanent solutions for recurring incidents.

Configure, monitor and maintain Veeam Backup & Replication for assigned clients.

Monitor daily backups, troubleshoot failures and perform regular restore and recovery tests.

Support data recovery during backup or data-loss incidents.

Manage firewall, routing, VLAN and VPN configurations and troubleshoot connectivity issues.

Monitor and respond to endpoint security / EDR alerts, including device isolation and remediation.

Maintain endpoint security agents, patch compliance and system health.

Support client onboarding, including asset discovery, agent deployment, backup configuration, remote access and go-live activities.

Develop automation and remediation scripts using PowerShell and Bash.

Maintain accurate technical documentation, asset records, configurations, runbooks and knowledge-base articles.

Mentor Helpdesk Support Executives and provide technical guidance on escalated issues.

Participate in scheduled out-of-hours on-call support for critical incidents.

Follow approved change-management procedures for all production changes.

Required Qualifications & Skills

Bachelor’s Degree / Diploma in Information Technology, Computer Engineering or related field.

3–5 years of experience in Systems Administration, Network Administration, NOC, MSP, ISP or Tier-2 technical support.

Strong Windows Server administration skills.

Practical experience with Active Directory, DNS, DHCP and Group Policy.

Good knowledge of Linux administration and command-line troubleshooting.

Hands-on experience with Veeam Backup & Replication or equivalent enterprise backup solutions.

Strong knowledge of Networking, Routing, VLAN, VPN and Firewall troubleshooting.

Experience with PowerShell and Bash scripting.

Good troubleshooting, root-cause analysis and problem-solving skills.

Ability to prepare clear technical documentation in English.

Willingness to participate in a rotating out-of-hours on-call schedule.

Preferred / Added Advantage

Veeam VMCE, Microsoft/Azure, CCNA or Fortinet certification.

Experience with VMware, Proxmox or Hyper-V.

Experience with Zabbix, Prometheus or Grafana.

Experience with Remote Monitoring & Management (RMM) platforms.

Microsoft 365 and Entra ID administration experience.

Experience working in Managed Service Provider (MSP), ISP or Data Centre environments.

Experience supporting multiple client environments.